Question 1

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 2

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Question 3

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 4

Do you offer virtual or remote tax preparation?

Accepted Answer

Yes. Many BRG Firm tax services can be completed securely through virtual and remote processes, depending on documentation and verification requirements.

Question 5

How do I get started with BRG Firm tax services?

Accepted Answer

You can get started by contacting BRG Firm directly, completing an intake form, and submitting the required tax documents for review and preparation.

Question 6

Are there additional fees for self-employed or Schedule C returns?

Accepted Answer

Yes. Schedule C and business filings may involve additional fees due to increased complexity and documentation requirements.

Question 7

How does BRG Firm protect my personal information?

Accepted Answer

BRG Firm uses secure systems, restricted access controls, and compliance practices aligned with IRS data protection standards to safeguard taxpayer information.

Question 8

What tax preparation services does BRG Firm offer?

Accepted Answer

BRG Firm provides professional tax preparation services for individuals, small businesses, self-employed professionals, and independent contractors. Services include federal and state tax return preparation, e-filing, prior-year and amended returns, and compliance-focused tax filing.

Question 9

Can I operate virtually or from home?

Accepted Answer

Yes, subject to compliance, security, and operational requirements.

Question 10

How do I know my tax return is accurate?

Accepted Answer

BRG Firm follows IRS due diligence standards and compliance procedures. Returns are reviewed for completeness and accuracy before submission.

Question 11

Are tax preparation fees refundable?

Accepted Answer

Tax preparation fees are generally non-refundable once services have been performed.

Question 12

How long does it take to prepare my tax return?

Accepted Answer

Preparation time varies depending on complexity, document completeness, and verification requirements. Most returns are prepared promptly once all required documents are received.

Question 13

Can I own my own tax business with BRG Firm?

Accepted Answer

Yes. BRG Firm provides an opportunity for entrepreneurs to own and operate their own tax business while offering professional tax services.

Question 14

How will I receive my tax refund?

Accepted Answer

Refunds are issued by the IRS or state agencies, typically via direct deposit, check, or approved bank products, depending on the option selected.

Question 15

How can I contact BRG Firm?

Accepted Answer

You can contact BRG Firm through our website, email, or designated support channels.

Question 16

Does BRG Firm provide legal or financial advice?

Accepted Answer

BRG Firm provides tax preparation services only and does not provide legal or financial advice.

Question 17

Do I own my business?

Accepted Answer

Yes. You operate as an independent business owner, subject to BRG Firm standards and agreements.

Question 18

Do you help with IRS notices?

Accepted Answer

Yes. BRG Firm can assist with understanding and responding to IRS notices, subject to scope of service.

Question 19

Do you prepare Schedule C tax returns?

Accepted Answer

Yes. BRG Firm prepares Schedule C returns for self-employed individuals, sole proprietors, and independent contractors, subject to documentation and compliance requirements.

Question 20

How long do amended returns take to process?

Accepted Answer

Amended returns typically take longer to process than original filings and are subject to IRS timelines.

Question 21

Is this a franchise?

Accepted Answer

No. BRG Firm is not a franchise.

Question 22

What happens if my return is audited?

Accepted Answer

If a return is audited, the taxpayer is responsible for responding to the IRS. Audit support or protection may be available depending on the service selected.

Question 23

Do I need prior tax experience to start?

Accepted Answer

Prior experience is helpful but not always required. Training, systems, and compliance guidance are provided.

Question 24

Can you amend a previously filed tax return?

Accepted Answer

Yes. BRG Firm prepares amended returns when corrections are needed and documentation supports the change.

Question 25

Is my tax information shared with third parties?

Accepted Answer

Taxpayer information is only shared when required for tax filing, banking products, audit protection, or as required by law. We do not sell client data.

Question 26

Do you offer support after filing?

Accepted Answer

Yes. Post-filing support is available for questions, notices, and follow-up needs within the scope of service.

Question 27

How is my identity verified?

Accepted Answer

Identity verification is completed using IRS-compliant methods, which may include photo ID verification, knowledge-based questions, and secure documentation review.

Question 28

Who can use BRG Firm’s tax services?

Accepted Answer

Our services are available to individuals, families, self-employed professionals, sole proprietors, independent contractors, and small business owners who need accurate and IRS-compliant tax preparation.

Question 29

Can I pay tax preparation fees from my refund?

Accepted Answer

In some cases, fees may be paid from refund proceeds through approved bank products, subject to eligibility and bank approval.

Question 30

Are tax results or refunds guaranteed?

Accepted Answer

No. Tax results, refunds, and processing times are determined by the IRS and state agencies.

Question 31

Are there startup costs?

Accepted Answer

Startup costs vary. Some options include an upfront onboarding fee or revenue-based onboarding.

Question 32

What support is provided to tax office owners?

Accepted Answer

Support may include software access, training, compliance guidance, operational tools, and seasonal support.

Question 33

What factors can delay a tax refund?

Accepted Answer

Delays may occur due to IRS review, identity verification, missing information, errors, offsets, or audit flags.

Question 34

Can you help new or startup businesses?

Accepted Answer

Yes. BRG Firm supports new and startup businesses with tax filing needs, provided required documentation and compliance standards are met.

Question 35

Do you help independent contractors and freelancers?

Accepted Answer

Yes. We regularly assist independent contractors, freelancers, and gig workers with compliant tax filing.

Question 36

How much does tax preparation cost?

Accepted Answer

Fees vary based on return complexity, forms required, and services requested. All fees are disclosed before filing.

Question 37

What documentation is required for self-employed filers?

Accepted Answer

Self-employed filers must provide income records, expense documentation, mileage logs (if applicable), and any records supporting deductions or credits claimed.

Question 38

Do you prepare both federal and state tax returns?

Accepted Answer

Yes. BRG Firm prepares both federal and applicable state tax returns based on the taxpayer’s residency and filing requirements.

Question 39

How long does it take to receive my refund?

Accepted Answer

Refund timing depends on IRS and state processing times. BRG Firm does not control refund release schedules.

Question 40

Can you help if I worked multiple jobs or had different income sources?

Accepted Answer

Yes. We prepare returns that include multiple W-2s, 1099 income, self-employment income, and other reportable income sources.

Question 41

Is BRG Firm IRS-compliant?

Accepted Answer

Yes. BRG Firm follows IRS regulations, due diligence requirements, and compliance standards.

Question 42

What documents do I need to file my taxes?

Accepted Answer

Required documents vary but typically include photo identification, Social Security information, W-2s, 1099s, prior-year tax returns (if available), and documentation for credits or deductions you plan to claim.

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